I can’t find the product I need, or I need to place a custom order.
- Please contact Brandy Mason at 214.231.3744 or by email at email@example.com regarding any special-order requests.
Do I need to login to place an order?
- Yes, you will self-register on the website. Click “Sign-In” at the top of the home page, then Create New Account. You will complete the registration and will be able to place an order.
When will my order be delivered?
- 7 -14 days after purchase if you ordered “Made To Order” product(s)
- 1-5 days after purchase if you ordered from “In-Stock” (Note: in-stock items ship same day if order is received before 1 PM (CST) (Note: delivery time is also subject to method of delivery selected at time of checkout.)
- An exception to standard delivery times would be if an item is temporarily out-of-stock or backordered. In this case, Customer Service will contact you regarding the expected delivery time.
How will I know if my order was properly entered?
- All completed orders will receive an email confirmation within 24 hours of order placement.
How will I get a tracking number for my order?
- A tracking number will be emailed to you when your order ships.
- If multiple On Demand items are selected on your order, you will receive a tracking number when each item ships. Items can arrive from multiple locations and at different times depending on what production facility they are produced at.
- ** Please note that all shipments made by UPS to a residential address may be left on doorstep if nobody is home to sign for the package. Bob Lilly Promotions does not take responsibility for orders that are missing once UPS marks the order as delivered.
I need to cancel my order - what do I do?
- Please contact Bob Lilly Customer Service within 1 hour during normal business hours (8:00am - 5:00pm) Monday - Friday. After hours or on the weekend, please send an email to Customer Support at firstname.lastname@example.org.
Return and Refund Policy
- Bob Lilly Promotions does not offer a refund or exchange policy unless the goods are lost or damaged in transit or otherwise produced incorrectly. If an order is damaged or produced incorrectly BLP will replace or correct the order immediately. Please contact BLP with any issues regarding product(s) that may need to be returned within 3 - 5 days of receipt of your order. If your order is damaged upon arrival, please reach out to BLP within 24 hours of receipt at email@example.com. Please note that no branded/embroidered products can be returned for sizing issues. Only those branded/embroidered items that are damaged or defective can be returned.
Who do I call if I have a question about placing my order?
- For specific product information or with any questions regarding access or how to use the Online Store, please contact Bob Lilly Customer Service at 184.108.40.2062.